Dr. Gary A. Beale and The Sierra Center for Peak Performance does not give refunds on any audio materials or training programs delivered via mail or download but not used for at least 30 days. Products may be exchanged after 30 days from date of purchase for full credit towards the purchase of other products, minus shipping and handling charges.
We guarantee the effectiveness of our training and will refund the training fee, minus shipping and handling, if you are not satisfied for whatever reason after using the product as prescribed for a period of at least 30 days but no greater than 90 days. This guarantee applies only to those training programs that are actually used by the client for whom they are intended . Using the product is defined as following the prescription and participating in at least two Telephone Coaching Sessions over the period of the first 30 days. Telephone Coaching is free and scheduled at mutually convenient times and is designed to eliminate any legitimate barriers to the mastery of the basic cognitive skills that are the target of the training.
In order to obtain a refund or exchange, you must return all training materials. We will not be liable for any claims of non-receipt of merchandise that was a result of an incorrect email address and/or mailing address provided by you to Dr. Beale or the Sierra Center. The customer is responsible for providing a correct/working e-mail and street address and returning all materials promptly.
Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
THERE ARE ABSOLUTELY NO CANCELLATIONS OF ORDERS THAT HAVE BEEN PROGRAMMED FOR DOWNLOAD, OR DOWNLOADED IN PART OR IN WHOLE, NOR WILL WE ACCEPT CLAIMS OF MISSED LINKS THAT WERE PROVIDED TO YOU FOR THE PURPOSE OF DOWNLOADING YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS POLICY.
We reserves the right to modify this Refund Policy at our discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on the Mind Games Web sites. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.
You may contact us for customer support or service, or if you have trouble downloading any of our products, by telephoning us at 808-261-1833 from 9:00 to 6:00 EST Monday - Friday. Or by postal mail to: